Icon to select the input source, resolution, and color, and then tap Close. Printer Scan: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select one of the following tiles from the HP Smart app home screen to start the scan. Select your service provider, and then enter your email address and account password to complete the setup. Select your service provider, and then enter your email address and account password to complete the setup.Īpple iOS and iPadOS: Go to Settings > Passwords & Accounts, and then tap Add Account.

Set up your personal email account in your mobile device settings.Īndroid: Go to Settings, select Accounts or Users & accounts, and then tap Add Account. If you need further assistance, please let me know the results.Use the HP Smart app to email a scanned document or photo. Configuring a Firewall to Allow a Connection with the All-in-One in Windows. I have provided a document for setting up the Firewall to Allow a connection to the printer if the issue persists. Go to Solution three: Check the Windows Image Acquisition (WIA) services. Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.

Temporarily turn off the Antivirus software to see if that is blocking the printer communication for scanning.Ĭheck the Windows Image Acquisition (WIA) services. The USB cable should be connected directly to the computer. (don't use a power hub or a surge protector)

To rule out a communication issue, make sure the printer is connected directly to a wall outlet. I see by your post that you can print but aren't able to scan on the Windows 8.1.

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

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